The Q1 2025 Hair & Beauty Industry Report reveals a sector evolving with purpose. Drawing on data from Phorest, Timely, and Aglow, the findings show steady employment, a $13B self-care economy, and a growing preference for personalised, wellness-focused services.

While solo operators excel in client spend and retail, commercial salons lead in new client acquisition and appointment frequency. Memberships continue to gain traction, with flexible payments and exclusive perks directly influencing rebooking, loyalty, and retail uptake.

Despite a slight dip in new client growth, strong retention metrics and shorter appointment gaps point to a resilient, client-first industry. The sector is moving beyond beauty — toward long-term results, personalised care, and revenue models built on loyalty.